Delivery and Payment
Most pieces of jewellery are handmade-to-order by our amazing team of makers. Standard UK delivery time is 3-5 business days after ordering. You will receive an email when your order is shipped.
UK Shipping: Currently, there have been no major changes to the way we dispatch or ship our orders, however, we have been notified that some Royal Mail Special Delivery orders are taking slightly longer to arrive due to Coronavirus.
International Shipping: There are currently significant shipping delays to a number of countries due to a lack of available transport links and suspension of certain country’s postal operations.
Returns & Repairs: please email firstname.lastname@example.org before sending us your return or repair.
- If you'd like an item to be received guaranteed by 1pm next day on Saturdays this service is charged at £10 and is sent by Royal Mail Special Delivery.
Your order will be dispatched by Royal Mail special Delivery, our preferred courier company with a 3-6 working day delivery time frame, Fully tracked from end to end and will require a signature on arrival
Purchasing an Item
When you have seen the item or items that you wish to purchase, add it to your shopping basket by clicking on the 'Buy Now' button, making sure that you've selected any options that might be available e.g. Chain size or size of ring. If you have any specifications you can add a note to the order at checkout.
If you want to check what's in your shopping cart at any point just click on the 'Cart' button in the top navigation bar.
- We take Card or PayPal payments to pay online in the UK which means it is a safer, faster, more secure way to pay online – your financial details are never shared.
- We accept most credit and debit cards, including Visa, Mastercard, Switch and Delta via the trusted on-line purchasing system on the hosting site. No Debit or credit card details are not seen or held by Ria Poynton Design.
- If you are shopping outside the UK, your credit card company will automatically convert the transaction to your local currency.
If you prefer to pay by bacs payment please contact us at Ria Poynton Design and we can arrange the detail you need. On Receiving the transfer a receipt will be issued and the items sent out to you . This applies especially to commissioned piece especially.